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Welcome to Book Ur Dentist (“we,” “our,” “us”). We are committed to protecting the privacy and confidentiality of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bookurdentist.com, mobile application, or use our services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Scope

This Privacy Policy applies to:

  • All users (patients and dentists) accessing our website or mobile application.

  • All data collected through our platform, emails, forms, or telecommunication.

2. Information We Collect

a. Personal Information

When you register, book an appointment, or contact us, we may collect:

  • Full name

  • Phone number

  • Email address

  • Location / Address

  • Date of birth

  • Gender

  • Medical/Dental history (if provided)

  • Payment information (via secure payment gateway)

b. Technical Data

Automatically collected through cookies and analytics tools:

  • IP address

  • Device information

  • Browser type and version

  • Access time and pages viewed

c. Third-Party Information

Information collected from partner clinics or dentists as part of treatment status, appointment logs, or feedback.

3. Use of Information

We use the information for:

  • Booking and managing dental appointments

  • Verifying user identity

  • Facilitating payments and treatment tracking

  • Sending reminders, notifications, and service updates

  • Providing customer support

  • Improving website functionality and user experience

  • Legal and regulatory compliance

4. Sharing of Information

We may share your information with:

  • Partner Clinics/Dentists to enable appointment and treatment services.

  • Payment Gateways for secure transaction processing.

  • Third-Party Service Providers like SMS/email gateways for communication.

  • Law Enforcement Agencies when required under applicable laws or court orders.

  • Business Transfers in the event of a merger, sale, or acquisition.

We never sell or rent your personal data to third parties for marketing purposes.

5. Legal Basis for Processing (for EU Users)

In accordance with the General Data Protection Regulation (GDPR), our lawful basis for processing your personal data includes:

  • Consent

  • Contractual necessity

  • Legal obligations

  • Legitimate interest

6. Data Retention

We retain your personal data:

  • As long as your account is active

  • For the duration required to complete your treatments

  • As required by law for record-keeping and dispute resolution

Upon request, we will delete or anonymize your data unless we are legally obligated to retain it.

7. Data Security

We implement strict technical and organizational measures to safeguard your personal data:

  • Secure server hosting

  • SSL encryption

  • Role-based access controls

  • Regular vulnerability scans

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking

We use cookies and similar technologies to enhance user experience and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

9. Your Rights (Under Indian Law & GDPR)

You have the right to:

  • Access your data

  • Correct inaccuracies

  • Withdraw consent

  • Request data deletion

  • Restrict or object to processing

  • Lodge a complaint with a data protection authority (for EU residents)

To exercise your rights, please email us at info@bookurdentist.com

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without parental consent.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.

12. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted with an updated revision date. Continued use of our services after changes indicates your acceptance.

13. Contact Us

If you have any questions about this Privacy Policy, or wish to raise a concern, contact:

Book Ur Dentist
Pune, Maharashtra, India
Email: info@bookurdentist.com
Phone: [+91-7823013131

14. Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

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